We are looking for a Consignment Inventory Analyst to join our team full time in Conshohocken, PA. The Consignment Inventory Analyst is responsible for supporting the management of consignment and field inventory. This role interacts with both customers and sales teams to ensure the smooth execution of inventory operations, timely issue resolution, and alignment with company strategies.
About us: We have a Bio-Healthcare company, medical processing, and shipping facility, and we work hard to support the clients throughout the ordering process to ensure delivery of our products in a compliant and efficient manner. To execute on our mission, we have a team that brings many years of experience, and we work closely with renowned experts, as well as leading scientists and physicians to achieve our ambitious goals.
Responsibilities
Support the sales of our products and services related to consignment and field inventory
Respond to customer inquiries by providing accurate information about consignment procedures, availability, terms and conditions, and order status
Initiate and resolve customer issues related to returns, credits, and replacements while maintaining detailed records of customer interactions
Adhere to company policies to analyze and adjust consignment inventory to align with business strategies
Resolve order and shipping issues, escalating as necessary to maintain customer satisfaction
Collaborate with the sales team to set up new customers with consignment inventory, including selections, contracts, and appropriate approvals
Perform periodic audits to verify consignment and field inventory quantities with customers and sales representatives
Review consignment utilization to ensure compliance with company policies
Prepare usage reports and consignment reconciliations as needed
Respond to and resolve change requests from the sales team and/or customers
Work with supply chain and sales teams to manage inventory initiatives and projects
Analyze consignment operations and streamline processes to enhance efficiency
Maintain accurate records in compliance with standard operating procedures
Maintain a working knowledge of FDA 21 CFR 1271, FDA 21 CFR 820, AATB standards, ISO Standards, cGMP/CGTP, other relevant regulations/standards, and internal organizational policies and standard operating procedures
Maintain acceptable attendance and punctuality for scheduled work hours and meetings
Ensure completion of assigned tasks and responsibilities within defined timeframes
Flexibility to work outside of normal business hours during weekdays or weekends with reasonable advance notice to support business/operational needs when necessary
Skills
Strong interpersonal skills to collaborate effectively with teams across the organization
Proficiency in Saleforce
Familiarity with Oracle Fusion and NetSuite is preferred
Demonstrated customer service skills with a proactive approach to resolving inquiries
Strong organizational, planning, and attention to detail skills
Ability to work independently and in a team environment
Excellent written and verbal communication
Ability to multi-task and work in a fast-paced environment
Effective project management
Strong analytical and problem-solving skills
Proficiency in Microsoft Office
Qualifications/Requirements
Bachelor’s degree in business, supply chain management, or related field, from an accredited college or university required
At least 2 years of experience inventory management, customer service, or related field required
Experience in consignment or field inventory operations preferred
Clearance of favorable background investigation required
Salary:
$68k-$76k (Depends on Experience)
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Ready to join a fast growing, supportive team in an excellent working environment? We need an organized team player with a great attitude to do whatever needs to get done! We offer competitive pay with great benefits and the chance to grow with us! If you are interested, please contact us. We look forward to hearing from you. HCRC Staffing