Customer Service Representative Conshohocken PA
Conshohocken, PA
Full Time
Office PA
Entry Level
Customer Service Representative Conshohocken PA
We are looking for a goal-oriented, revenue-driven, highly accurate and motivated individual to join us full time in Conshohocken, PA as our Customer Service Rep/Order Management Specialist. The candidate for this position is responsible for facilitating the entire order processing cycle, ensuring efficient and timely shipment of orders, delivering exceptional customer service, and partnering with the shipping team to ensure accurate and prompt order fulfillment. Must have excellent written and verbal communication, the ability to lead and motivate others, and Strong interpersonal skills with the ability to handle customer situations with professionalism.
About us:
We have a Bio-Healthcare company, medical processing, and shipping facility, and we work hard to support the clients throughout the ordering process to ensure delivery of our products in a compliant and efficient manner. To execute on our mission, we have a team that brings many years of experience, and we work closely with renowned experts, as well as leading scientists and physicians to achieve our ambitious goals.
Responsibilities:
Compensation (range):
Ready to join a fast growing, supportive team in an excellent working environment? We need an organized team player with a great attitude to do whatever needs to get done! We offer competitive pay with great benefits and the chance to grow with us! If you are interested, please contact us. We look forward to hearing from you.
HCRC Staffing
We are looking for a goal-oriented, revenue-driven, highly accurate and motivated individual to join us full time in Conshohocken, PA as our Customer Service Rep/Order Management Specialist. The candidate for this position is responsible for facilitating the entire order processing cycle, ensuring efficient and timely shipment of orders, delivering exceptional customer service, and partnering with the shipping team to ensure accurate and prompt order fulfillment. Must have excellent written and verbal communication, the ability to lead and motivate others, and Strong interpersonal skills with the ability to handle customer situations with professionalism.
About us:
We have a Bio-Healthcare company, medical processing, and shipping facility, and we work hard to support the clients throughout the ordering process to ensure delivery of our products in a compliant and efficient manner. To execute on our mission, we have a team that brings many years of experience, and we work closely with renowned experts, as well as leading scientists and physicians to achieve our ambitious goals.
Responsibilities:
- Provide exceptional customer service by promptly handling all inquiries related to customer orders via phone and email.
- Manage daily shipping reports and conduct end-of-day audits to verify accurate submission of customer orders.
- Respond to customer inquiries, including rush orders and order revisions, ensuring same-day resolution via preferred communication channels.
- Collaborate with the sales team to resolve order and shipping issues, providing timely solutions to customers.
- Maintain professional relationships with customers, partners, and vendors.
- Provide order status and tracking updates to leadership and customers as requested.
- Maintain a working knowledge of FDA 21 CFR 1271, FDA 21 CFR 820, AATB standards, ISO Standards, cGMP/CGTP, other relevant regulations/standards, and internal organizational policies and standard operating procedures.
- Maintain acceptable attendance and punctuality for scheduled work hours and meetings.
- Ensure completion of assigned tasks and responsibilities within defined timeframes.
- Maintain flexibility to work outside of normal business hours during weekdays or weekends, as necessary, to meet operational needs and ensure business continuity.
- Strong interpersonal skills with the ability to handle customer situations with professionalism.
- Proficient in Microsoft Office Suite or similar software, with the ability to quickly learn new systems.
- Strong attention to detail and ability to follow order management guidelines.
- Capability to work independently and collaboratively
- Familiarity with office equipment and the ability to adapt to dynamic changes.
- High school diploma or equivalent required.
- At least of 1-3 years of experience in customer service, order management, or related field
- Clearance of favorable background investigation required.
Compensation (range):
- $55k-$65k (depending on experience)
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ready to join a fast growing, supportive team in an excellent working environment? We need an organized team player with a great attitude to do whatever needs to get done! We offer competitive pay with great benefits and the chance to grow with us! If you are interested, please contact us. We look forward to hearing from you.
HCRC Staffing
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